![]() The Welcome to HP Recovery Manager screen is displayed. If you want to back up your personal files, follow these steps to create a backup. If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. ![]() ![]() When Recovery Manager prompts you to back up your files, select a backup option: Follow the instructions to backup your files and recover the system. On the Troubleshoot screen, click Recovery Manager. On the Choose an Option screen, click Troubleshoot. Turn on the computer and repeatedly press the F11 key about once every second until the Choose and option screen is displayed, and then continue. Remove media from internal drives, and remove any recently added internal hardware.ĭo not disconnect the monitor, keyboard, mouse, or power cord. Have you attempted to restart the computer and check if it progresses?ĭid you choose the option to troubleshoot after having tapped on F11?ĭisconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. ![]() Thank you for posting your query, I'll be more than glad to help you outĪs I understand the device is stuck on - "just a moment" screen,ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: This is a great place to get support, find answers and tips,
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